We believe in a world where luxury fashion and sustainability go hand in hand. Our philosophy is rooted in the conviction that high-end fashion should not come at the expense of our planet.
Our Mission
We are dedicated to providing a unique platform that merges the allure of luxury with eco-conscious practices, enabling our customers to enjoy the finest designer garments while making mindful choices.
Our Vision
By championing the principles of reuse and responsible consumption, we aim to set new standards for the fashion industry in Malaysia. Together with our partners, our ambition is to catalyze a significant shift towards sustainable fashion, one elegant piece at a time.
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Terms & conditions
✅ Online Orders – Dispatch Timing – Orders placed after 11:00 AM will be dispatched the next day.
✅ Rental Period – Items must be returned by 8:00 PM on the final rental day via in-person return or DHL courier (tracking required).
✅ Rental Fee & Deposit – Full payment is required at checkout. The refundable deposit will be returned within 5 business days if items are returned in acceptable condition.
✅ Booking Fee (if applicable) – A non-refundable booking fee applies to online orders with an in-person fitting; it will be credited toward the final rental fee.
✅ Condition & Inspection – Items are dry cleaned and quality-checked before rental. Renters must inspect and confirm item condition upon pickup or delivery. Any defects must be reported within 12 hours of receipt.
✅ Care & Usage – Items must be used as intended, handled with care, and not altered or repaired without approval.
✅ Returns – Items must be returned on time and in original condition, excluding normal wear. Late returns incur daily penalty fees.
✅ Damage or Loss – The renter assumes full responsibility for loss, theft, or damage. If required, the deposit may be used for repair/replacement, and additional costs must be paid within 30 days.
✅ Cancellation & Refunds –
• Full refund if canceled ≥7 days before rental start.
• 50% refund if canceled 2–7 days before rental start.
• No refund if canceled within 48 hours of rental start.
✅ Online Orders – Sizing Disclaimer – Size variations do not qualify for refunds. Renters should review size details carefully or visit the showroom for fittings.
✅ Privacy & Data Usage – Personal data is protected per Clarissima’s Privacy Policy and used only for transaction purposes.
✅ Indemnity & Liability – The renter agrees to hold Clarissima harmless for any claims arising from the use or possession of rented items.
